Grand Hotel Golf Resort & Spa USA Jobs Careers 2022 Call Center Agent Jobs In Alabama

Grand Hotel Golf Resort & Spa USA Jobs Careers 2022 Call Center Agent Jobs In Alabama United States America At https://www.marriott.com/. Fresher and experienced candidates can apply in this Origination, you have to apply online. You will get all kinds of information related to these Jobs in the next paragraph.

You can get information through our website and also on the official website that what is the last date to apply. Whether the posts were filled or not, you can get all the information through the official website. To get all the information related to this job, you should read this article carefully and read it completely.

Grand Hotel Golf Resort & Spa USA Jobs Careers 2022 Call Center Agent Jobs In Alabama | USA Government Jobs

Grand Hotel Golf Resort & Spa USA Jobs Careers Opportunities 2022:- Grand Hotel Golf Resort & Spa USA Jobs portal brings to you the latest job vacancies announced on Call Center Agent posts in Grand Hotel Golf Resort & Spa. Eligible, fresher, experienced, youth can apply for the post of Call Center Agent. Applicants must apply online before the last date, after that your application will not be valid.

In this article, you have been given a direct link to the official website of Grand Hotel Golf Resort & Spa USA Careers, from where you can also download a PDF and apply online. Which will benefit you in that there is less chance of mistakes in the notification so that you will not have to face any further difficulties. Government Job Today

 

Grand Hotel Golf Resort & Spa USA Careers preliminary(Summary) details In Call Center Agent Jobs In Alabama

Country Name  United States America
Name Of Recruiter Grand Hotel Golf Resort & Spa
Job Location Jobs In Alabama And USA Government Jobs
Salary $34594.00 per year
Vacancies Name Call Center Agent Jobs 
Official Website https://www.marriott.com/

Grand Hotel Golf Resort & Spa Job Description

Description of Grand Hotel Golf Resort & Spa Jobs like Job Location, Jobs Qualification, Responsibility, all important information is here. Whatever information is in it, you read carefully.

People want to work with a person, not a company. PCH is a community of people; associates, guests and ownerships. It is a relationship, built upon common purpose and values. It’s more than a job, a guest experience, or a business investment. Together, we are making a difference in people’s lives. ~Tony Davis, President

The Grand Hotel is looking to hire a part-time guest services/phone operator to assist our guests with reservations and questions.

SUMMARY

This individual serves as the main point of contact for all guest requests and needs. Most importantly, the At Your Service (AYS) / Delighted To Serve (DTS) Agent must coordinate the response to the guest issue and then follow-up with the guest to ensure satisfaction with the result. This individual will create relationships with guest that will lead to Marriott and property loyalty.

 


ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Responsible for answering calls efficiently and effectively, recording guest request and then pursuing the issue to a quick and satisfying resolution.
  • The At Your Service (AYS) / Delighted To Serve (DTS) Agent must exhibit courteous hospitality at all times and fully own each guest issue.
  • When in communication with the guest, the At Your Service (AYS) / Delighted To Serve (DTS) Agent must be proactive in every area, including offering additional services (up sells).
  • Have knowledge of the following: room service menus, local area attractions, entertainment, and all resort outlets, landmarks, resort services, guestrooms, amenities, layout and features (Robert Trent Jones Golf Trail and other PCH Hotels).
  • Posses the following technical skills: PMS, guestware, F & B posterminal, PBX switchboard console.
  • Must possess qualities of multi tasks and problem solving.
  • Communicate well on the phone and get along well with others.
  • Ability to effectively use L.E.A.R.N. technique for dealing with guest complaints.
  • Possess a professional appearance, demeanor and “Spirit to Serve” attitude.
  • Have knowledge of hotel, hotel staff, and hotel services, including the hours of operation for all departments involved and in the surrounding areas.
  • The At Your Service (AYS) / Delighted To Serve (DTS) Agent is a hotel ambassador by promoting the hotel, restaurants, lounge, gift shops, etc.
  • Understands various payment options and procedures of room service.
  • Has knowledge of hotel credit policy and procedures.
  • Able to give accurate directions and information.
  • Handle all emergencies according to established procedures.
  • Ensure that all customer complaints are recorded in the guest response program in a timely a professional manner.
  • At Your Service (AYS) / Delighted To Serve (DTS) Agent offers the best possible service for our guest.

 


Our Benefits Include:

  • Comprehensive Health Insurance – Medical, Dental, Vision, as well as Voluntary Benefits including Short Term/Long Term Disability and Supplemental Life Insurance
  • 401K with Company Match
  • Employer Paid Life Insurance
  • Complimentary Employee Assistance Program
  • Paid Time Off to include Vacation, Personal, Sick, & Holidays
  • Discounted Hotel, Spa, Golf, Retail, and Food & Beverage
  • Tuition Reimbursement Program
  • PCH University & Professional Development Series
  • Associate Referral Program

Our Culture:

Our team embodies service that spans beyond typical hospitality. Both warm and authentic, we are a team committed to excellence. Our benchmark is our genuine care for others. For this reason, we love coming to work to create new experiences every day. The secret sauce to our successful recipe: Put people first.

We celebrate our places. We encourage independent thinkers who fill their workspaces and properties with joy. PCH Hotels & Resorts creates experiences, connections and traditions through generations of storytellers.

PCH Hotels & Resorts brings the heart and soul to hospitality. Our core values are the foundation of everything we do!

You belong here. Join the PCH Hotels & Resorts family, where we put people first.

 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

  How To Apply Grand Hotel Golf Resort & Spa Jobs Careers In the USA

Information about how to apply online for Grand Hotel Golf Resort & Spa Jobs is given in detail, follow it, you will not have any problem.

  • First of all, you have to visit the official website of Grand Hotel Golf Resort & Spa company.
  • To apply online for the post of Call Center Agent inGrand Hotel Golf Resort & Spa, you have to follow some steps given below.
  • After that, the next step is to go to Call Center Agent’s profile and select it.
  • After selecting the profile, you have to fill in all the details correctly in the online form.
  • Then after that, you have to check all the details again.
  • After that click on submit button.
  • Your online application is done, take a printout for future use.

Grand Hotel Golf Resort & Spa USA Jobs Careers USA Apply Online Click Here

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